Cancellation policy

Purchase options cancellation policy

Last updated: September 18, 2026

Some products in this store can be bought on a subscription. This policy explains what you are agreeing to and how to stop it. It applies alongside our terms of service and refund policy.

Your subscription renews automatically

A subscription continues, and you continue to be charged, until you cancel it. There is no minimum term and no cancellation fee.

Before you pay, the checkout shows you the price, how often it is charged, how often it is delivered, and the date of your next charge. The same details are repeated in your order confirmation email.

The two kinds of plan

Pay as you go. You are charged before each delivery, at the interval you chose. Cancel at any time and you will not be charged again.

Prepaid. You pay once for the whole term at a discount, and your deliveries are then sent on the schedule shown at checkout.

How to cancel

Two ways, both of which take about a minute:

Sign in at orders.goprolean.com and cancel there, or
email shop@goprolean.com and ask us to cancel it.

We will not ask you to telephone anyone, wait on hold, or give a reason. If you email us, we will confirm in writing once it is done.

What happens when you cancel

Cancelling stops all future charges and all future deliveries.

If an order has already been charged and dispatched, cancelling the subscription does not recall it. That order is treated as a normal purchase under our refund policy.

On a prepaid plan, the deliveries you have already paid for will still be sent on schedule, and cancelling stops the plan renewing at the end of the term. If you would rather stop the remaining deliveries, email us and we will sort it out with you.

You can change it instead of cancelling

From the same place, you can skip a single delivery, pause the subscription, change how often it arrives, change the quantity, or swap to a different product. If a subscription is arriving faster than you are getting through it, changing the frequency is usually the better answer than cancelling.

Price changes

Subscription prices can change. If the price of your subscription is going to change, we will email you before it takes effect so that you can cancel first if you would rather.

Failed payments

If a payment fails, we will retry it and email you. If it cannot be collected, the subscription is paused rather than cancelled, and no delivery is sent until payment succeeds.

If something goes wrong

If you are charged after cancelling, or a delivery arrives that you did not expect, email shop@goprolean.com and we will refund it. We would rather fix it than argue about it.