Refund policy

Last update 10/16/2026

We accept returns on unopened products up to 30 days after purchase. You are responsible for the return shipping cost, and we do not accept COD returns.

To start a return, email shop@goprolean.com with your order number, the product name, and the reason for the return. We reserve the right to decline a return that does not arrive in the original condition in which it was shipped, or where the product appears to have been opened or tampered with. Once we have received the product and approved it, we will refund the purchase price to your original method of payment.

Address for returns
Prolean Wellness Management LLC

9360 E Raintree Dr, Ste 103

Scottsdale, AZ 85260

Damaged or lost packages
If your order arrives damaged, or is lost in transit, email shop@goprolean.com. We will work with the carrier (USPS, FedEx, UPS) to locate the package and have it redirected if needed, and will reship if it cannot be found.

Prescription medications
Prescription medications are not sold through this store. For anything relating to your prescription, please use your Goprolean account or see goprolean.com/returns.

Returning in person
You can also return unopened products in person at our Scottsdale clinic, 9360 E Raintree Dr, Ste 103, Scottsdale, AZ 85260. Please bring your order number. Hours (Arizona time): Monday to Thursday 8:00 AM – 5:00 PM, Friday 8:30 AM – 12:30 PM, closed Saturday and Sunday.

Subscriptions
Subscribe & Save orders renew automatically at the price and frequency you chose until you cancel: delivered monthly or every two months at 10% off, or the 3-month prepaid plan at 15% off, billed every three months and delivered monthly. Your discount applies to every order, not just the first.
You can cancel, skip or change a delivery at any time from your account at shop.goprolean.com, or by emailing shop@goprolean.com. Cancelling stops future charges; you will not be charged again.
If you cancel a prepaid subscription, the deliveries you have already paid for will still be sent unless you ask us to stop them, in which case we refund any deliveries that have not yet shipped.